Privacy Policy spingo – Malaysia Player Data Protection

1Privacy Policy Introduction & Scope

This Privacy Policy ("Policy") is published by spingo ("we", "Platform") and applies to all users who register and use the services offered through the website spingo.bio and related apps. This policy explains the types of personal data we collect, the purpose of collection, how it is stored, and your rights as the data owner.

Spingo is committed to ensuring your privacy is respected at every stage of your interaction with our platform. We understand that sharing personal information with any online platform requires trust, and we do not take that trust lightly.

This Policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable related legislation. We update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be displayed on this page along with the date of update.

2Types of Personal Data We Collect

Spingo collects various types of personal information to enable us to provide you with a secure, seamless and personalised service. Below are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical data or religious beliefs unless required by law.

3How We Collect Data

Spingo collects your personal data through various means, including:

• Account Registration – When you create a new account at spingo, you provide basic information such as your name, email, and date of birth.
• KYC Verification – To meet compliance requirements, you will need to submit identity verification documents such as a national ID or passport.
• Financial Transactions – Payment method information is collected when you make a deposit or submit a withdrawal request.
• Platform Usage – Technical data is automatically collected when you use the platform, including device information, browser details, and usage patterns.
• Cookies and Tracking Technologies – We use cookies and similar technologies to enhance your experience and analyse platform usage patterns.
• Communication with Support – When you contact our support team via live chat or email, those conversations may be recorded for training and quality improvement purposes.
• Trusted Third Parties – In some cases, we may receive your information from third-party service providers working with us, such as payment providers and identity verification platforms.

4Purpose of Personal Data Use

Spingo uses the personal data collected for the following purposes:

• Account Management – To create, maintain, and protect your account at spingo.
• Service Provision – To process deposits, withdrawals, and all financial transactions accurately and securely.
• Identity Verification – To comply with KYC requirements and anti-money laundering (AML) legislation.
• Platform Security – To detect, investigate, and prevent fraudulent activity, hacking, or platform abuse.
• Experience Personalisation – To recommend games, promotions, and content relevant to your preferences and playing habits.
• Service Communications – To send important notifications related to your account, policy updates, and security information.
• Marketing – To send promotional offers and bonus information (with your consent, and you may withdraw this consent at any time).
• Responsible Gaming – To monitor gameplay patterns and identify players who may need responsible gaming support.
• Legal Compliance – To fulfil legal obligations and assist investigations by legitimate authorities when required.

5Data Sharing with Third Parties

Spingo does not sell your personal data to any third party. However, we may share your data with certain parties in the following situations:

• Service Providers – We share necessary data with payment providers, gaming platform suppliers, and support service companies that help us operate the platform. All such parties are bound by strict confidentiality agreements.
• Legal Compliance – We may disclose your data to regulatory authorities, law enforcement, or courts when required by law.
• Fraud Prevention – In cases of suspected fraud or criminal activity, we reserve the right to share relevant information with the appropriate authorities.
• Business Transfers – In the event of a merger, acquisition, or asset sale, user data may be transferred as part of those business assets, subject to the same or stricter Privacy Policy.

When we share data with third parties, we ensure that they have data protection measures in place that meet our standards.

6Cookies and Tracking Technologies

Spingo uses cookies and similar tracking technologies to enhance platform functionality and user experience. There are several types of cookies we use:

• Essential Cookies – Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies – Collects information on how you use the platform to help us improve performance and usability.
• Functional Cookies – Remembers your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies – Helps us understand aggregated usage patterns for platform improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some features of the spingo platform.

7Data Retention Period

Spingo retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Generally:

• Active Account Data – Retained for as long as your account is active and for a specified period after account closure for compliance purposes.
• Financial Transaction Records – Retained for a minimum of seven (7) years from the transaction date as required by Malaysia's financial legislation.
• KYC Documents – Retained for a minimum of five (5) years after the business relationship ends.
• Communication Logs – Retained for three (3) years for customer support and dispute resolution purposes.
• Technical and Log Data – Retained for twelve (12) months for security and troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it.

8Your Rights as a Data Owner

As a spingo player, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our privacy team via email at [email protected] or via live chat on the platform. We will respond to your request within 30 calendar days.

9Data Security

Spingo implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. Our security measures include:

• Data Encryption – All transmitted data is protected with 256-bit SSL/TLS encryption protocols. Sensitive stored data also uses high-level encryption.
• Access Control – Access to personal data is restricted to staff with a legitimate business need, and all access is logged and monitored.
• Regular Security Testing – The spingo platform undergoes regular penetration testing and security audits by independent cybersecurity experts.
• 24/7 Monitoring – Our monitoring system operates around the clock to detect and respond to any security threats.
• Two-Factor Authentication – 2FA is available for all user accounts as an additional layer of protection.

10Policy Updates and Contact Us

Spingo will update this Privacy Policy from time to time to reflect changes in our practices, services offered or legal requirements. When material changes are made, we will notify you via email or in-platform notification before the changes take effect.

The date of the latest update will always be displayed at the top of this page. Continued use of the spingo platform after any changes are published constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

• Privacy Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 on the spingo platform
• FAQ: Visit our FAQ page for more information

We are committed to taking every privacy inquiry seriously and will respond within 5 business days.